You’ve worked hard to create a reputable organization. At KDX, we work hard to connect with customers and help brands grow. We’ll represent your brand, products and services in the best light with our telemarketing services. With pitches that are based on honesty and integrity, we aim to offer value to the people we call.
BENEFITS
In telemarketing, there’s an element of sales and an element of customer service. But in most cases, telemarketers aren’t exactly selling—they’re opening up the potential for making sales at a later date. And, telemarketing isn’t just about pitching your brand, your products, or your services. Phone calls are a two-way conversation, which means you get to learn about your potential customers, too.
So, don’t think of it as an aggressive sales tactic. Rather, telemarketing is ideal for generating interest in your company, creating opportunities and connecting with new potential customers. It’s a tool that can be used by a wide variety of businesses across many industries.
HOW KDX PROVIDES THE BEST TELEMARKETING SERVICES
When done correctly, telemarketing is an excellent tool for widening your audience. With a professional, friendly, and caring attitude that draws in customers, we’re here to help you meet your business goals!
With our call centre you will never experience an interruption in connectivity.
We offer English and multilingual call centre services.
We will properly represent who you are and what your brand stands for.
We create positive customer experiences that develop into lasting relationships.
Our quality telemarketing services are fully compliant with regulations.
Our end-to-end inbound sales and order entry teams place direct sales calls on behalf of our clients, ensuring their brands are sold into all selected, relevant outlets, including those in outlying areas. The team are also able to place orders through various platforms, from any location, with the flexibility to scale resourcing up and down as and when needed.
We also deliver an outbound sales capability for targeted campaigns – a valuable extension to the sales force, building relationships with consumers and extending reach into new markets and retail environments.
KDX specialises in debt collection across the full spectrum of the credit cycle. We work with clients across a range of industries to deliver customised solutions with sustainable results. Talk to us about how we can alleviate the pain of debt recovery and safeguard your business against future cash flow issues.
Our expert team are trained and dedicated to getting your debt paid quickly. We identify a willingness and ability to pay and then apply the right amount of pressure to make your overdue a priority. Our business depends on successful collection.
We offer superior debt collection processes using a positive and firm approach to maximise results while protecting your brand. Our approach is reliable, efficient which will support your in-house resources.
• Staff receive specialised training to understand local laws.
• Ethical collection techniques.
• We comply with government regulations including privacy act.
• Maintain a professional, firm approach at all times.
• Focus on your core business whilst we take care of overdue recoveries
• Reduce your costs by outsourcing to experts
Harness our billing management efficiencies so you can focus more on building your business. We treat every business as different and will design an efficient business solution that suits your requirements.
Our service includes:
• Generating an accurate funder / client specific invoice.
• Developing more efficient invoicing procedures
• Submitting claims to funder / client for payment
• Developing innovative communication methods to encourage prompt payment
• Requesting remittance advise or proof of payment
• Addressing with clients the rejections / queries for motivation
There is no doubt that companies today understand the growing need to balance cost and efficiency pressures with the desire to deliver meaningful, sustained and positive customer experiences. However, achieving this can be difficult, which is why there is an increasing demand for outsourced business process solutions. As organisations seek to focus more completely on their core business operations, so holistic outsourced solutions backed by expertise in people and technology are sought as a means to create positive customer experiences and to drive sales growth.
Many organizations are unable to keep pace with the demand for internal data quality protocols despite the necessity and the value that this process can provide to any business type. Effectively managing your data is tantamount to data and analytics success, something that is integral to the competitive edge organizations’ need to ensure the usability, availability, and security of your information.
We provide a range of Soft Skills programs, both publicly and as onsite training solutions. Our courses are delivered by a faculty of highly qualified consultants who are not merely lecturers but rather specialists consulting in their particular field. They have greater insight into the market and a fuller understanding of delegate soft skill needs and deliver courses which are practical in nature and extremely relevant to the current market.
A range of courses are designed to help delegates hone their business skills to improve productivity in the workplace. The Courses are delivered by highly qualified consultants who specialists consulting in their particular field. They have greater insight into the market and a fuller understanding of delegate needs and deliver Business Courses which are practical in nature and extremely relevant to the current market.